Cashless, bankless, seamless – the future of banking may not even have banks in it. Most companies today – especially across retail, big techs, logistics, insurance, telecom – are either becoming fintech companies or will be one soon. By the time we define the word ‘relevant’ for banking, it stands for something else or something more.

Customer needs change, the web goes cookie-less, regulatory landscapes shift, cybersecurity threats get more nuanced, cost envelope reduces, and new-age technology possibilities permeate – everything is happening simultaneously. It is as if multiple futures exist in parallel – not unlike a sci-fi adventure.

Customer Banking Experience

Maveric understands that Banking Solutions are crucial to keeping pace with challenging times.

Our view is straightforward in this. No matter the sophistication of today’s money markets or the disaggregation of the financial value chain, which creates a diverse ecosystem with fast-changing and hyper-personalized touch, products, and services; traditional banks should remember the one thing that got them started in this business hundreds of years earlier: human need.

Maveric’s three levers of making the business of banking more human

Customer Experience

Current Outlook:

In an age of AI-enabled banking, customers expect more intelligence. For internet-natives bred on a steady diet of ‘everything-digital,’ speed, simplicity, context, and convenience are a given. Why should banks be any different?

AI-enabled banking
The Way Forward:

The competition for traditional banks isn’t Fintechs but gaining traction in customers’ minds (and loyalty) by offering a delightful experience. A few starting points are more product choices, easier onboarding processes, higher protection from fraud and risks, minimizing systemic frictions, and removing human bias in decision-making.

Online Banking
With Maveric, the approaches for customer-centric banking involve mobile-first, hyper contextualizing customer journey, hybrid channels, open data banking.

Maveric’s success stories in customer experience

Driving Assurance for Global Customer Experience Transformation

Driving Assurance for Global Customer Experience Transformation

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Conscious contextualisation of solutions reduced efforts by 75%

Conscious contextualisation of solutions reduced efforts by 75%

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Pandemic doesn’t stop Acceleration & Innovation at Maveric

Pandemic doesn’t stop Acceleration & Innovation at Maveric

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Regulatory Compliance

Current Outlook:

On the one hand, trade barriers and financial protectionism increase, and on the other, the future of global finance grow stronger through global interconnectedness. In the mix are decentralized and an interconnected approach that undoubtedly increases risk and makes regulation and managing crisis more critical.

trade barriers and financial protectionism
The Way Forward:

Currently, these two forces shape and bring in significant amounts of investor money into two segments: Sup tech (supervisor tech) and Reg tech (regulatory tech).

Mobile Banking : Sup tech and Reg tech
Our approach in Regulatory compliance covers multiple practice areas - online transactions compliance, risk management, and regulatory reporting.

Maveric’s success stories in Regulatory Compliance

Redefining Customer Experience with Open Banking

Redefining Customer Experience with Open Banking

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Improving decision accuracy of an anti money laundering solution

Improving decision accuracy of an anti money laundering solution

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PSD2 Test Automation

PSD2 Test Automation

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Digital Operations

Current Outlook:

As financial institutions grapple with the challenges of decreasing revenues and increasing costs, the ability to maintain leadership and retain a competitive advantage in a landscape marked by new digital-only banks and Fintechs calls for three things: re-engineering business models, adopting more unique technology stacks and platforms, and integrating with financial technology ecosystem.

financial technology ecosystem
The Way Forward:

Examined closely, all three strategic imperatives rely on a daily rhythm: Digital Operations. Being digital doesn’t stop with customer experience. It’s just the beginning. Actual digital banks leverage new tech for superior customer outcomes.

Digital Operations
At Maveric, digital operations encompass DataOps, ITOps, Cloud management, SRE, BankOps, MLOps, and DevOps.

Maveric’s success stories in Temenos Core Transformation

Award Winning QA / QE Transformation Partnership

Award Winning QA / QE Transformation Partnership

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Open API Development with comprehensive microservices

Open API Development with comprehensive microservices

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Business continuity prevailed for a UK Challenger Bank using TEMENOS through a multi-layered delivery model

Business continuity prevailed for a UK Challenger Bank using TEMENOS through a multi-layered delivery model

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