Overview

Since the start of the pandemic, we had been focused on the following to ensure business continuity

Multi-layered support and associate engagement initiatives across various regions,

Investments into and adoption of industry leading IT infrastructure and security platforms,

Swift reengineering of delivery approach, and

Heightened focus on client engagement and reporting.

Effective and speedy execution of these initiatives have tremendously increased customer and associate confidence.

Associate Safety and Well being

Early on, we assessed the strategic needs for onsite leadership and ensured that no critical resources are brought back to India. We also decided that we will be doing Work From Home till end of August, with only select individuals from critical projects and functions like IT, Admin and Finance working from office, that too with prior approvals.
Subsequently, we decided that Work from office will be entertained after fully providing for associate safety, only when there is specific client request or when associate-end connectivity / security is hindering delivery impact.

Our ongoing measures that strengthen associate safety and well-being include the following

Institutionalization of daily wellness check ins of all associates to ensure associate health and productive engagement

Augmented health insurance access for onsite and offshore associates backed by identification of facilities for COVID assistance

Consistent monitoring of the situation by our core team of leaders to analyse risk to associates with appropriate contingency plans

Weekly regional catchups for consistent associate communication covering updates on government, health and travel advisory, medical center contacts, local as well as global helpdesk contacts as well as regional leadership SPOCs.

Upskilling and productive engagement for the associates on bench across various businesses through project shadowing, internal projects and high-touch training.

IT Infrastructure and Security Investments

By strengthening investments in core IT infrastructure – network and server capacity as well as security, and implementation of automated systems for ensuring availability with the ability to scale up 25% at any point in time, we have institutionalized remote working across all associates.

Security controls

Endpoint devices enabled with advance EDR, ATP, Anti, Phishing, Encryption and DLP solutions to ensure secure remote working (data privacy and infosec controls)
End point security augmentation by EDR (End point Detection and Remediation) through Cisco AMP and Umbrella platforms
Strong device identification based on 20 parameters includes CPUID, MBID, HDDID, MACID.
Built in DLP mechanism with added layer of security over & above installed McAfee DLP layer.

Governance and Audits

Fortinet Analyzer to monitor live traffic, application usage & address, prevent anomalies.
SolarWinds, PRTG to monitor VPN traffic & usage.
DLP logs monitored based on keyword driven approach & accordingly alerted/notified to the Infosec team.
Notifications/Alerts triggered in case of breaching thresold limit for servers, Firewall & Switches

Delivery Assurance

Customer Speak

“For a major project that upgraded 120 servers & required thorough data migration and regression validations, the Maveric team was very diligent in retesting the full volume of records in every fix. They left no stone left unturned and I am very proud of the their streamlined delivery on this program!”

– Senior Director, one of the top Global Banks

“We highly appreciate Maveric’s commitment and proactiveness in ensuring business continuity during onset of Covid 19 crisis. Maveric’s willingness to go the extra mile was very evident, as in the case of taking ownership to drive even our IT teams or in the case of ensuring that their onsite teams are quickly enabled for remote working. For us, Maveric clearly stands out as very reliable partner in these unprecedented times of uncertainty”

– A leading bank in UAE

“Our appreciations for the amazing work done by you all on the High priority projects. Thanks for your diligence, self-motivation as well as dedication. The long hours that you have spent working on these projects, and the professionalism that you have shown has impressed the entire team and management immensely.”

– An Islamic banking leader

“You really proved that working remotely is the same job efficiency from the office and this was only achieved through commitment and professional work, I hope we will continue with the same kindness and spirit.”

– CIO, leading bank in UAE