Both traditional banks and FinTech companies are vying for superior digital customer experiences throughout the customer journey. This is the biggest differentiating factor which will help banking and financial community to standout in the rising competition. Customers no longer base their perceptions purely on the price point or convenience. Instead, they want to feel enticed. Expectations will be based on how customers feel about receiving a product or service of their fancy.
Onboarding a customer, familiarizing them with the bank, and retaining them is largely dependent on the bank’s ability to create superior experiences by leveraging the ecosystem. Thus, superior customer experience in banking will help them drive better brand loyalty and customer retention.
Reshape the state of customer experience through industry leading best approaches, practices and tips. Download this viewpoint and get a perspective on elevating customer experience in banking.
A leading European private bank embarked on a massive legacy migration journey. It was a move from an outdated Global G12.2 application to Temenos suite. This project engagement needed comprehensive levels of functional validation across various wealth management products such as Equities, Fixed Income, Rights, Options, Derivatives, Structured Deposits, FX and Guarantees.
Maveric devised a transformational assurance approach which was carried out in two phases to accelerate the overall efforts. Learn how the client had a flawless Go-Live leveraging our client centric delivery and unmatched product stack mastery.
With a vision towards serving the SME market in the UK, Allica bank embarked on an ambitious journey which required them a Quality engineering (QE) partner, who could assure every process to help them get market ready.
As part of the engagement, Maveric’s QE team devised an test pyramid approach that cut across all the key domain areas of the bank coupled with new-age microservices architecture for: Banking Products – SME Loans & Deposit, Core banking, Treasury, Regulatory reporting, GL recognition, Payments, digital platforms (mobile and platform), middle-ware – API’s, MI Reporting.
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A large banking client’s business initiatives in the Middle-East continued with Maveric’s proactive measures and initiatives focused towards their business goals. The 75-member QE team was distributed remotely across both the client side and offshore based locations with 100% connectivity. Client specific virtual war rooms were organized for proactively engaging and reflecting step changes with strategic initiatives to maintain business continuity.
Learn how the entire quality engineering (QE) delivery program was institutionalized, to assist the client on their ongoing business merger led initiatives and regular BAU activities with zero business disruption.
On top of their regular customer service programs, a global top tier bank with the largest credit cards customer base in US, needs to embark on additional 300 ‘new’ programs. These programs – stimulus package rollouts and small business investment supports – are ‘suddenly’ brought in play by the COVID scenario.
Not able to work from office or travel for face-to-face orientation, and lesser turnaround time for emergency knowledge transfer, means the pressures piles on – slowly, steadily and substantially.
In this case study, read how the Maveric Data team did not allow the pandemic to stop acceleration and innovation for this Fortune 50 bank. Download to read more.
The current pandemic forces corporations to deeply introspect. Business continuity and resilience sits on the topmost branch of the business priority tree.
One of Maveric’s long lasting UK based customer, a top challenger bank, transitioned to Maveric’s multi-layered delivery approach in a record breaking time to restore its business operations
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