Maveric systems

Data Fueled Omni-channel Strategy

Business logic-aware data middleware that is extremely flexible, nimble, agile, and scalable.

Overview:

The success of omni-channel customer experience lies in enabling seamless navigation between channels and providing an integrated as well as consistent experience to the customer. Leading researches show that brands with effective omni-channel strategies retain on average 89% of customers, all the more reason for banks to employ only the best of breed solutions for each channel.

A critical component that drives the success of best of breed ensemble of solutions led omni-channel approach is the data exchange between these solutions. When developed bespoke, these solutions can act as a bottle neck on account of their inability to exchange data seamlessly, thereby leading to sub optimal decision making and challenging governance.

Approach :

The guiding principle of our approach is the creation of a business logic-aware data middleware that is extremely flexible, nimble, agile, and scalable. This can successfully address the challenge of seamless customer experience.

Salient features of our approach are

  • Technology agnostic strategy that delineates the business and technology layers, thereby, future-proofing investments
  • The business layer abstraction and rule engines are provided as logically deployable artifacts that can be implemented using technologies/platform in line with your roadmaps
  • Future proof approach focused on delivering your current data agenda in line with anticipated business needs
  • Service stack spans across data analysis & modeling, data lifecycle design, data ingestion & validation, data transfer, API and reports development as well as comprehensive verification
  • Managed services across the data lifecycle that enables you to focus on creating competitive differentiation of your business, while we manage your data.

Competencies:

Data Competencies 2

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