Siebel CRM Services
Customer experience will define organizations success in their digital transformation journey and customer relationship management (CRM) system will be central to customer experience management.
With the unprecedented access to information and growth in technology, customers have innumerable options to choose from and it is paramount that organizations enhance their CRM systems to engage with customers more often, make their interactions personalized and make every experience delightful to enhance customer experience, build loyalty and improve customer retention.
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As CRM holds the core customer data, it is important that these data are utilized for better handling of problems, providing info on best product and service, communicate with customers at right time and to extend customer service across multiple channels.
Maveric Siebel practice is built to address the specific challenge for existing customer who are looking to,
- Migrate to the latest version of Siebel CRM, Open UI, as part of their Digital Transformation
- Improve productivity and customer engagement through guided journeys, intuitive UI design
- Provide mobility to field agents to take product and service offering to customer door step
- Implement customer loyalty and retention through reward programs and better customer service
- Implement continuous delivery and zero downtime for business agility and continuity
- Improve go to market through faster launch of offers and promotion faster
- Centralize customer data from multiple sources in to Siebel CRM to provide insight to sales and customer service agents for better customer engagement and delight’
Siebel Solutions Catalog
Siebel Open UI
- Customer experience transformation
- End user productivity improvement
- UX design based on Guided user journeys
- Intelligent Dashboards
Siebel Upgrade
- Upgrade Impact Assessment
- Technical Upgrade from 7.8.x, 8.x to Latest Innovation Packs
Siebel CRM Implementation
- Business Process Modelling
- UI/UX Analysis
- End to End Design, Development
- Data Migration
Siebel Loyalty
- Customer Loyalty Management
- Customer Retention
- Customer Rewards
Siebel Customer Data Management (OCH)
- Mobile App Testing
- Customer Data Quality Management
- Effective Data Governance & Deduplication
- Data Standardization
Siebel CRM Testing Services
- Siebel Automation Framework Design
- Siebel Test Automation Suite Development
- End To End Siebel CRM Testing
- Siebel Performance Testing
Siebel CRM Mobile
- Requirements Analysis
- Mobile App Design & Development
- Siebel Integration with Mobile App
- Mobile App Support and Maintenance
Siebel Virtual Assistant
- Business Process Fitment Analysis and Design
- Virtual Sales Assistant
- Field Service Assistant
- Knowledge Management Assistant
RPA Enabled Siebel Flows
- In depth assessment of existing business processes
- Automation of Repetitive manual tasks
- Setting up innovative case studio
Featured Insights
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Siebel CRM Mobile Solution
Have your field sales representatives take advantage of staying connected and improving their sales pipeline on the go. Maveric's Siebel CRM Mobile application solution lets you do that exact job, for...
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Challenge faced by any bank that is on the path to digital transformation is the ability to consistently create superior customer experience.
