Most of the transformation (in banks) is happening keeping the customer experience in mind,” says Kishan Sundar, in this interview.
Experience Engineering brings together the art of reimagining digital transformation by applying the rigorous science of architecting unique customer journeys. Kishan Sundar, Sr.Vice President with the Digital Business Unit reiterates this belief of Maveric when he says “There was a time when business was driving technology and then slowly technology was driving business. Now, it is turning out to be the customer driving both technology and business.”
Watch his latest interview with BusinessLive ME to understand his views on how banks are now focussing on customer journeys, cloud adoption in the Middle East market, and how Maveric swung into action when the pandemic broke.