With the influx of eCommerce and popular entertainment sites, consumers today expect a similar responsive experience for their banking needs. FIs must ensure frictionless and omnichannel digital experiences that are intuitive and secure. It is not an easy ask.
Moreover, retail banks look to solve significant challenges through digital transformation and to create innovative products and value-added services that can accelerate business growth and boost customer retention. There is also the all-important matter of Customer experience.
For these reasons and collaborating within fintech ecosystems, Temenos Infinity Retail is the industry-leading solution with a complete portfolio of seamless, personalized, secure banking applications.
What is Temenos Infinity?
Temenos Infinity is a purpose-built, end-to-end digital banking solution designed specifically for retail banking. It offers the freedom to deliver retail banking experiences across channels – physical branch, web, native mobile apps, conversational banking, and wearables.
More specifically, the platform enables banks to:
Higher Agility It speeds up GTM mandates through any cloud platform that can elastically scale on demand. By leveraging advanced microservices and APIs, the platform simplifies connectivity to any core banking system and responds to fast changes while managing development time and costs.
Next-Gen Digital Experiences Not only are frictionless and personalized banking experiences created, but data analytics and AI capabilities offer actionable customer insights. The result is more meaningful customer engagement and loyalty through an Omni- channel strategy.
More than Banking In a world of open banking, integrating with third-party systems or leveraging pre-built integrations from the Temenos Marketplace is a significant advantage to learning and delivery of value-added services.
Temenos Infinity Scales Businesses
The solution uses APIs across multiple third-party cores based in the cloud or on-premises, independent of the core banking system. Not only is the solution scalable to allow for varying user volumes, but it also allows client separation via back-end systems. This accelerates agility and the GTM for FIs. Furthermore, Temenos Infinity’s API orchestration later communicates to user apps while seamlessly managing workflow rules, events decisioning, and reusability.
Bringing a business edge. Critical Benefits of Temenos Infinity
From lowering development costs because of its low-code environment to its ability to leverage modern microservices architecture to scale incrementally, Temenos Infinity is a versatile platform. Engaging customers at their place and time of choosing, the Temenos family of apps can create new experiences basis the multiple user journeys and touchpoints.
Commanding top-notch security at each layer, the system fully complies with industry regulations, entitlements, and role-based access controls.
Now FIs can leverage the power of data and learn across customer interactions by Identifying points of attrition, abandonment, and bottlenecks. The outcome is a radical improvement in business processes.
Finally, Temenos Infinity can integrate with best-in-class third-party solutions (including accessing the Temenos Marketplace)
Temenos was named a leader among Digital Banking Engagement Platform providers according to The Forrester Wave™: Digital Banking Engagement Platforms, Q3 2021.
Temenos Infinity is the business transformation platform that enables FIs to accelerate their digital transformation initiatives and leverage front and middle office transactional capabilities. Banks are reimagining ways to up their CX game, whether physical or digital.