Associate Vice President - Application Maintenance Services

Maveric Introduction

We are a leading domain led, banking technology specialist, transforming retail banking, corporate banking and wealth management digital ecosystems. Over the next 3 years we aim to further consolidate our BankTech leadership position by expanding services beyond the well-established areas of data, digital, quality engineering and core, to select high impact/high growth streams across customer experience, regulatory compliance and cloud operations.

Our growth ambition hinges largely on market expansion/scale across US and Europe regions and leadership investments in our areas of focus.

We’re currently seeking an Associate Vice President – Application Maintenance Services (AMS), a seasoned professional to play a central role in championing the success of our newly established Application Maintenance Services (AMS) Business Unit, broadly handling responsibility for developing & executing a strategic vision, conceptualising & executing GTM strategy, driving revenue, building strong client relationships, and partnering with key ecosystem players.

Preferred location would be Chennai or Bengaluru as a second choice.

You’re an Ideal Candidate if you’ve;

Key Competencies:

• • Ability to understand and define customer expectations.
  • Demonstrated expertise in driving customer/prospect communication, areas including presales, customer support and content writing (client responses).
  • Good experience in AMS Estimation Models.
  • Deep exposure to AMS tools, processes, and frameworks.
  • Demonstrated expertise in building AMS solutions.
  • Hands-on experience in Selling & Delivering AMS engagements.
  • Knowledge in conceptualising and driving CI Initiatives.

Experience & Qualifications:

• • 18+ years of IT Application Support with combination of delivery, presales, solutioning and consulting experience.
  • Experience in Service delivery of applications portfolio with legacy and distributed technologies.
  • Good understanding of Banking (Financial Services) domain.
  • Must have experience working in end-to-end Managed Services deals, including but not limited to AMS, AMS+
  • Prior experience in presales/solution creation.
  • Should have anchored mid to large AMS deals (5 – 10 million USD) ACV.
  • Strong background in ITIL, Service Management Processes.
  • Excellent presentation / negotiation skills as well as written and oral communication skills.
  • Exposure to business development is preferred.
  • Broad understanding in technology.

Our Expectations:

• Would be responsible for selling & delivering mid to large scale AMS engagements.
• Should have good experience of arriving at AMS transformation solutions and Cost benefit proposition to clients.
• Must have been part of due diligence teams as a solution architect for large deals.
• Expert level knowledge in AMS Estimation models, ITIL Processes, Continuous Service Improvements, Pricing models, and ITSM tools.
• Must have experience working in a pre-sales function responding to RFI, RFP, and Proactive proposals.
• Experience of Ticket analysis and identification of ticket patterns.
• Desirable to have good understanding of latest AMS trends like DevOps, SRE concepts.
• Design ownership of end-to-end solution to develop the solution blueprint including transformation roadmap.
• Continuously work on deal differentiators and strategies that will help the team in increasing the win ratio and prepare specific silver bullets against key competitors.
• Solutioning AMS for IT Outsourcing deals and designing the service delivery framework based on customer requirements.
• Create optimized operating support models.

• Ensuring financial health of AMS business.

Why Maveric

Our ecosystem-led approach is built on a foundation of contextualizing the ever-evolving banking landscape, comprehensive competencies honed across various vendor transformation environments, and a committed organizational culture that thrives on accountability, all developed over two decades of unwavering focus on the banking domain. As a valued team member in a mature brand, this is an excellent opportunity to play a defining role in the next phase of our journey.

We’re dedicated to building a diverse, entrepreneurial organization, and our current team exemplifies that commitment. In the expected role, you’ll be in the driver’s seat; your wealth of experience will help you get deep understanding of Maveric’s capabilities in the niche we operate in as specialists and chart the path of mutual success. Your role demands a commercial mindset for effectively positioning our competencies to our existing customers and gaining their trust.

The opportunity to showcase our comprehensive competencies to customers and gain their trust means the skills and knowledge you develop here can be truly career-defining!

Deal Breakers:

We value your time, so let’s get straight to the point. Here are some key considerations to help you determine if we’re the perfect match for your next career move:

• Passion for Monumental Achievements: We’re on the lookout for individuals who are fervently dedicated to building what could be the pinnacle of their career. If you’re in search of a mere job and not a transformative opportunity, we might not be your ideal fit.
• Intense Eagerness to Learn: If your appetite for learning is insatiable, you’ll feel right at home with us. We prize the hunger for knowledge and growth. If that resonates with you, you’re on the right track.
• Role Shaping and Definition: If you thrive in environments where you have the power to shape and define your role, you’re speaking our language. We’re not about rigid structures; we want you to play a pivotal role in crafting your own professional journey.
• Challenging, Not Easy-Going: Seeking a walk in the park? Well, that’s not us. This isn’t your run-of-the-mill job—it’s a challenge, perhaps one of the most significant in your career. If it’s not pushing your limits, we might need to rethink our approach.

Thank you for delving into these insights. If, despite the candid warnings, you’re still enthusiastic about the prospect of joining us, you could be exactly the kind of person we’re searching for. Let’s connect and explore the exciting possibilities together!