Service Line Head - Application Maintenance Services (AMS)

NOTE: We have currently stopped the screening process for this position. We appreciate your understanding and encourage you to explore other career opportunities within our organization.
Thank you again for considering Maveric Systems as your potential employer.

JOB SUMMARY:

We are seeking a seasoned professional to lead our Application Maintenance Services practice specifically tailored to the banking sector. He/She will be responsible for driving top-line growth, ensuring exceptional service delivery, and using AI and Machine Learning to optimize banking business processes.

We are looking for a leader who seeks to change how banks are doing application maintenance and reimagine their portfolio as well as their operating models.

This role requires extensive experience in the banking domain, a deep understanding of industry-specific challenges and opportunities, and a proven track record of utilizing innovative solutions to enhance operational efficiency. Experience with architecting, designing, developing or supporting solutions around Banking specific COTS/SaaS would be necessary for this role.

RESPONSIBILITIES:

1. Strategic Leadership:

• • Define, Refine and Execute a comprehensive strategy to drive top-line growth and expand market share.
  • Provide leadership to the team, setting clear goals and objectives aligned with organizational objectives.
  • Continuously work on deal differentiators and strategies that will help increasing the win ratio and prepare specific silver bullets against key competitors

2. Business Development:

• • Collaborate with sales and marketing teams to develop targeted strategies for client acquisition and retention.
  • Expert level knowledge in AMS Estimation models, ITIL Processes, Continuous Service Improvements, Pricing models, and ITSM tools
  • Lead Deal Pursuits to closure.

3. Service Delivery Excellence:

• • Reimagine service delivery to cater to a bank’s digital transformation.
  • Implement best practices, tools and processes to optimize application maintenance services, ensuring efficiency and effectiveness.
  • Knowledge in conceptualising and driving CI Initiatives

4. Banking Domain Expertise:

• • Anticipate industry trends, shape client opinions and tailor solutions accordingly.
  • Stay abreast of security challenges, regulatory changes, market dynamics, and emerging technologies impacting the banking sector.

5. Technology Innovation:

• • Harness the power of AI and Machine Learning to transform banking business processes, drive automation, and enhance total end-customer experience, not just from a UX perspective.
  • Design and ownership of solutions. Develop solution blueprints, including transformation roadmaps.
  • Collaborate with technology teams to develop and implement innovative solutions tailored to banking clients.

6. Team Development:

• • Build and nurture a high-performing team, fostering a culture of collaboration, innovation, and continuous learning.
  • Provide mentorship, coaching, and professional development opportunities to team members.

REQUIRMENTS:

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field.
• 15-20 years of experience in the banking sector, with a focus on application maintenance services.
• Ability to drive top-line growth
• Deep understanding of banking business processes, regulations, and industry trends.
• Experience leveraging AI/Machine Learning and SRE to optimize business processes, preferably outside of ITIL
• Strong leadership skills with the ability to inspire and motivate teams towards achieving organizational goals.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients, stakeholders, and team members.

This position offers an exciting opportunity to lead a dynamic team and drive innovation in the rapidly evolving banking sector. If you have a passion for leveraging technology to transform business operations and a proven track record of success in the banking industry, we invite you to apply.