Customer experience

Engineer
Superior Experiences

Revolutionize customer experience by enabling predictive analytics, intelligent automation, and hyper-personalized services.

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Overview

AI is transforming customer experience in banking with two powerful capabilities: hyper-personalization and communication channels optimization. These innovations are setting new benchmarks for trust, loyalty, and engagement.

Hyper-Personalization

AI analyzes risk preferences, investment history, financial goals, and portfolio performance to craft personalized solutions for investment, credit and beyond.

Optimized Communication Channels

Today one needs to be in the digital or physical footprint of the customer. Furthermore, the messages have to be crafted in a style, length and language they prefer. Both of these are now possible with AI.

By combining these capabilities, AI enables banks to deliver seamless, meaningful interactions that meet customer expectations effortlessly. It’s no longer about offering more it’s about delivering exactly what matters most to each individual.

Driving Factors

Driving robust data analysis for tailored customer experiences.

Ensuring data privacy while leveraging AI insights.

Understanding customer communication preferences for channel mix optimization

Adapting AI systems to changing behaviors for remain relevant

Our Services

We enable banks to create highly orchestrated digital journeys that require fewer touch points, focusing on the need for clarity and driving a superior customer experience. By integrating AI-driven personalization, improved security and tailored ecosystems that cater to a customer’s lifestyle, banks can unlock new revenue streams, while cementing trust and improving customer experience.

Sales Acceleration

AI-led personalization: Hyper-personalization through AI-based models and solutions for tailored financial products and advisory services
Intelligent Campaign Management: Leverage data analytics and technology to create personalized, targeted marketing campaigns that deliver business outcomes.
Marketing Automation: Streamline and automate marketing initiatives and campaigns across channels for enhanced customer acquisition and retention.

Onboarding and Servicing

Digital Onboarding: Accelerate customer onboarding through enhanced journey-based UI/UX, real-time KYC/KYB along with omni-channel capabilities, for superior customer experiences.
Digital Lending and Payments: Streamline digital journey adhering to all the regulatory checks to make lending and payments products accessible to a broader customer base.

Partner Platform Engineering

Open Banking Adoption: Securely share customer information with third-party providers through APIs to provide customers with innovative financial services and products.
API Monetization: Generate revenue by charging third parties for access to and use of the bank’s APIs, as well as associated data or services.

Experience Platform Engineering

Communication Platform: Facilitate seamless, secure interaction along with digital information exchange between the bank and its customers.
Customer/Advisor 360: Create a comprehensive, real-time view of customer data and interactions, for personalization and data driven decisioning.

Our Accelerators

AI powered frameworks and accelerators to drive superior customer experiences

‘Bank-As-A-Service’ platform to facilitate a seamless, personalized banking experience through real-time access to banking products and services by curating offerings in account management, payment services, etc.

‘Industry first hyper-personalization framework for ‘product – client segment – persona’ mapping and prioritization with ROI generation and the ability to feed into AI engines.

Intelligent customer onboarding platform based on AI-powered document verification and KYC process, as well as predictive analytics to tailor product offerings during onboarding.

Gen AI based contact center transformation solution leveraging Retrieval-Augmented Generation (RAG), which empowers the agent with the intent and context of the customer call alongside personalized insights for the next best action.

Resource Center

Customer experience platform for Asian digital bank

Comprehensive digital experience by developing a solution for unified customer records and insights, enhancing cross-sell opportunities and customer satisfaction.

Customer Onboarding Journey For Next-Gen Banks

For a streamlined experience, traditional banks must digitize their customer onboarding process. This whitepaper analyzes current onboarding practices, assesses customer sentiments, and rounds up best practices for customer onboarding.

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Conscious contextualisation of solutions reduced efforts by 75%

A regional banking leader was intending to integrate fragmented processes being followed by different departments which were creating a dent in the customer experience. Understand how Maveric achieved bank’s vision of optimizing business operations and reducing the cost of doing business.

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