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Customer Experience in Banking – A ViewPoint

Customer Experience in Banking – A ViewPoint

Both traditional banks and FinTech companies are vying for superior digital customer experiences throughout the customer journey. This is the biggest differentiating factor which will help banking and financial community to standout in the rising competition. Customers no longer base their perceptions purely on the price point or convenience. Instead, they want to feel enticed. Expectations will be based on how customers feel about receiving a product or service of their fancy.

Onboarding a customer, familiarizing them with the bank, and retaining them is largely dependent on the bank’s ability to create superior experiences by leveraging the ecosystem. Thus, superior customer experience in banking will help them drive better brand loyalty and customer retention.

Reshape the state of customer experience through industry leading best approaches, practices and tips. Download this viewpoint and get a perspective on elevating customer experience in banking.

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Transformational Assurance for legacy migration

Transformational Assurance for legacy migration

A leading European private bank embarked on a massive legacy migration journey. It was a move from an outdated Global G12.2 application to Temenos suite. This project engagement needed comprehensive levels of functional validation across various wealth management products such as Equities, Fixed Income, Rights, Options, Derivatives, Structured Deposits, FX and Guarantees.

Maveric devised a transformational assurance approach which was carried out in two phases to accelerate the overall efforts. Learn how the client had a flawless Go-Live leveraging our client centric delivery and unmatched product stack mastery.

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Conscious contextualisation of solutions reduced efforts by 75%

Conscious contextualisation of solutions reduced efforts by 75%

A regional banking leader was intending to integrate fragmented processes being followed by different departments which were creating a dent in the customer experience. The client needed an expert in redesigning the processes to reduce efforts and enhance customer experience.

Maveric’s deep understanding of the banking ecosystem helped the bank adopt lean methodologies that delivered complex functionalities by eliminating wastages due to dependencies.

Download the case study to understand how Maveric achieved bank’s vision of optimizing business operations and reducing the cost of doing business.

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Transformation of core banking functionalities through APIs for a leading Fintech player

Transformation of core banking functionalities through APIs for a leading Fintech player

Maveric brings to the table deep understanding of banking domain – cutting across sub domains, products, technologies, processes and workflows. This is a case in point when Maveric partnered with a key banking and IT service provider, for developing a platform for a leading fintech in Singapore.

Maveric team transformed the customer’s core banking functionalities by designing APIs which are configurable, extensible and reusable. This turbo charged the customer’s various business functionalities such as loan disbursals, eKYC etc.

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Customer adoption and simplicity as design principles to reduce customer efforts by 75%

Customer adoption and simplicity as design principles to reduce customer efforts by 75%

Maveric’s digital brand promise of ‘domain-led digital’ is actualized through conscious contextualization. This is enabled by Maveric’s deep understanding of the banking ecosystem that translates into the signature simplicity as evidenced across all digital transformation journeys.

Adopting lean methodologies that delivered complex functionalities by eliminating wastages due to dependencies. In this case study learn how Maveric achieved the Bank’s vision of optimizing business operations and reduced the cost of doing business.

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