Based on a PwC white paper, this article analyses 3 types of digital transformations and which type a bank must take up to ensure its technology adoption is progressive and reflective of its customer-centric business strategy.Read More
This article traces the evolution of banking technology and analyses how the business focus has changed from a process-oriented, automation-led adoption to a customer-centric adoptionRead More
Part 2 of our AI series, this blog details out recommendations on what organizations must watch out for when adopting AI for their CX enhancementRead More
With AI redefining all aspects of banking, this blog analyses and looks at the various uses of AI in Customer Experience specifically in the areas of eliciting customer insights through data, customer service, and personalization. This blog marks the first in a series on AIRead More
With recent studies laying emphasis correlation between user experience and mobile banking, this blog outlines 5 best practices to incorporate in order to improve user experience in mobile bankingRead More
With cloud and microservices having become core components of technology adoption across various industries, this post analyses how microservices and cloud can work together towards increasing efficiency and innovationRead More
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