The banking sector is undergoing a seismic shift. Customer expectations are evolving rapidly, and financial institutions are upping their game to deliver exceptional customer experiences (CX) that extend beyond just transactions. Today’s customers demand seamless, personalized, and socially conscious interactions. Our latest CX Insights report sheds light on this transformation, meticulously analyzing success stories from across the markets and sectors. By learning from these established frontrunners, banking leaders can glean actionable insights and propel their institutions to the forefront of CX excellence.
Let’s delve into a few of these inspiring examples, showcasing how leading banks are delivering exceptional experiences in:
1.) Corporate Banking:
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- HSBC’s Digital Onboarding: Streamlining KYC processes with digital solutions minimizes paperwork and dropouts, demonstrating the power of prioritizing customer convenience.
- Bank of America’s Advanced Cybersecurity: Recognizing the growing complexity of corporate transactions, Bank of America prioritizes robust security solutions, fostering trust and confidence.
2.) Retail Banking:
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- TSB’s Digital-First Model: Recognizing the shift in customer behavior, TSB’s transformation into a digital-first bank highlights the importance of adapting to online banking preferences.
- Monzo’s Personal Finance Management Tools: Integrating AI and data analytics to offer budgeting and financial tracking tools empowers customers to manage their finances effectively.
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3.) Wealth Management:
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- UBS’ Focus on ESG Investing: The surge in demand for sustainable investments is reflected in UBS’ promotion of green mortgages and sustainable home loans, demonstrating how banks can cater to evolving client priorities.
- Morgan Stanley’s Services for Next-Gen Investors: Financial education, digital platforms, and sustainable investment options cater to the needs of millennials and Gen Z, ensuring future-proof wealth management strategies.
These success stories represent a mere glimpse into the wealth of knowledge offered in our comprehensive CX Insights report. By delving deeper, you’ll discover a treasure trove of insights, practical strategies, and best practices tailored to different banking sectors. Gain a competitive edge, build enduring customer loyalty, and become a CX leader in your domain. Download Maveric’s Banking EDGE CX Report today!
Co-authored by Ashutosh Karandikar, and Venkatesh Padmanabhachari
Maveric’s thought leadership series – E.D.G.E (Experiences Delivered by Global Experts) – handpicks the game-changing technology ideas and pressing functional questions Banks and financial institutions must solve today.
These features – reports, whitepapers, podcasts, flyers, blogs, and infographics – are for Banking leaders and Technology evangelists to apply profound trends, the latest opinions, and transformational analyses to boost the performance of their organizations.
About Maveric Systems
Established in 2000, Maveric Systems is a niche, domain-led, BankTech specialist, transforming retail, corporate, and wealth management digital ecosystems. Our 2600+ specialists use proven solutions and frameworks to address formidable CXO challenges across regulatory compliance, customer experience, wealth management and CloudDevSecOps.
Our services and competencies across data, digital, core banking and quality engineering helps global and regional banking leaders as well as Fintechs solve next-gen business challenges through emerging technology. Our global presence spans across 3 continents with regional delivery capabilities in Amsterdam, Bengaluru, Chennai, Dallas, Dubai, London, New Jersey, Pune, Riyadh, Singapore and Warsaw. Our inherent banking domain expertise, a customer-intimacy-led delivery model, and differentiated talent with layered competency – deep domain and tech leadership, supported by a culture of ownership, energy, and commitment to customer success, make us the technology partner of choice for our customers
