Home > blog > Decoding the Future of Banking CX: Exclusive Insights from Maveric Banking EDGE CX Report

Maveric’s Banking EDGE CX Report is a vital tool for senior leaders in Retail, Corporate, and Wealth Management banking sectors. Here’s what’s in it for you:

  • Tailored Structure: Insights are expertly categorized into markets and sectors, offering a granular look at CX in banking.
  • Comprehensive Market Analysis: Covering political, regulatory, social, economic, and technological/ platform interplays in each market.
  • Real-World Applications:The report is interspersed with brand-specific case studies and success stories making the insights actionable and relatable.

Global CX Insights

Market Insights summary

  • United States: Focus on digital adoption and customer-centric strategies amidst regulatory and economic flux.
  • United Kingdom: Digital solutions in the post-Brexit era, fintech promotion, and the significance of regulatory sandboxes.
  • Europe:The importance of adaptability in diverse banking cultures, with a spotlight on mobile banking solutions.

Sectoral Insights summary

  • Retail Banking: Evolution towards real-time, personalized, omnichannel experiences.
  • Corporate Banking: Shifts towards digital solutions, enhanced data security, and client-centricity.
  • Wealth Management:The balance between personalized advice and tech innovations, with an emphasis on AI-driven asset management.

Regulatory Insights and Impact

The report delves into regulatory trends shaping the banking sector:

  • Global Regulatory Dynamics: How geopolitical events are influencing banking regulations and compliance requirements.
  • Impact of Regulations on CX: Understanding how new regulations like DORA, PSD2, MiFID II, etc. are affecting customer experience strategies.
  • Adapting to Regulatory Changes:Insights into how banks can navigate these changes while enhancing their CX, citing brand specific success stories across various regions

For leaders in banking, Maveric’s Banking EDGE CX Report is more than just a collection of data; it’s a strategic guide. It provides a comprehensive overview of the challenges and opportunities in the CX landscape, offering actionable insights for adapting and excelling in today’s dynamic banking environment.

Co-authored by Ashutosh Karandikar, and Venkatesh Padmanabhachari

Maveric’s thought leadership series – E.D.G.E (Experiences Delivered by Global Experts) – handpicks the game-changing technology ideas and pressing functional questions Banks and financial institutions must solve today.

These features – reports, whitepapers, podcasts, flyers, blogs, and infographics – are for Banking leaders and Technology evangelists to apply profound trends, the latest opinions, and transformational analyses to boost the performance of their organizations.

About Maveric Systems

Established in 2000, Maveric Systems is a niche, domain-led, BankTech specialist, transforming retail, corporate, and wealth management digital ecosystems. Our 2600+ specialists use proven solutions and frameworks to address formidable CXO challenges across regulatory compliance, customer experience, wealth management and CloudDevSecOps.

Our services and competencies across data, digital, core banking and quality engineering helps global and regional banking leaders as well as Fintechs solve next-gen business challenges through emerging technology. Our global presence spans across 3 continents with regional delivery capabilities in Amsterdam, Bengaluru, Chennai, Dallas, Dubai, London, New Jersey, Pune, Riyadh, Singapore and Warsaw. Our inherent banking domain expertise, a customer-intimacy-led delivery model, and differentiated talent with layered competency – deep domain and tech leadership, supported by a culture of ownership, energy, and commitment to customer success, make us the technology partner of choice for our customers

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