The two main challenges that IT companies have to contend with – continuously upgrading new technologies and creating the best customer experience from their investments. The mandate for FI’s is to produce stable, high-quality apps that provide an authentic and... View
Trends Transforming Digital Customer Experience in Banking Industry Digital customer experience in the banking industry relies on a three-step journey to discover and overcome obstacles that prevent superior CX in the first place. Recognizing customer needs through... View
Wealth Tech, or the practice of combining wealth and technology to improve personal (and professional) wealth management and investing with digital tools, has grown by leaps and bounds in recent years. As a result, wealth management, in particular, and the financial... View
With the influx of eCommerce and popular entertainment sites, consumers today expect a similar responsive experience for their banking needs. FIs must ensure frictionless and omnichannel digital experiences that are intuitive and secure. It is not an easy ask.... View
At the Pandemic’s outbreak, companies worldwide were suddenly exposed to a surge in digitalization. Those who pledged to keep operations going were given free rein to do whatever was necessary. Returning to work, however, many are confronted with the fact that... View
Regional banks are not behind on AI in software delivery. They are ahead. The real question is whether test automation moved with them. Most bank technology leaders have this backwards. The assumption, understandably, is that regional banks and credit unions are playing catch-up on AI, that megabanks with larger technology budgets are further along. The […]
Development moved faster this year. Most quality engineering functions did not move with it. Here is how to tell if yours is one of them. Ask most CIOs, CTOs, and Heads of Engineering at regional and challenger banks whether their development teams got faster this year, and the answer comes quickly: yes, obviously. Ask the […]
Banks increasingly consume AI through vendor APIs, SaaS platforms, cloud services, and embedded features. Proprietary architecture can limit visibility, but it does not transfer accountability. SR 26-2 states that model risk principles remain applicable to vendor products and calls for institution-specific understanding, validation, monitoring, and outcome analysis. A vendor model card is an input to […]