With over 18 years of experience in the BFSI and retail sectors with specific focus on end-to-end delivery, managed test services, Kishan Sundar leads the Digital business unit at Maveric. He spearheads digital design thinking, strategises customer experience testing frameworks and manages next gen digital solutions.
Recent News
Synopsis While automation of call centres saw the first wave of AI adoption in the highly regulated sector, more applications are getting powered by this technology now. The remit of AI applications widened after the Reserve Bank of India listed down broad guidelines in August in the Free-AI regulatory document, detailing the adoption of AI […]
Artificial Intelligence (AI) has moved from experimentation to enterprise adoption in under two years, with industry estimates projecting AI services revenues of $10 billion-$12 billion in FY26. Yet, this moment of expansion coincides with layoffs, automation, and the vulnerability of entry-level roles in India’s Information Technology (IT) and Business Process Outsourcing (BPO) sectors. It also […]
Latest Blogs
How AI-driven customer experience initiatives are being recalibrated around trust
For the last few years, banks globally have been in a race to automate customer interactions. The rapid rise of generative AI accelerated this push, with a clear objective: faster service, lower operating costs, and greater personalisation at scale. We saw conversational interfaces that could draft responses instantly and decision engines that promised to anticipate […]
Responsible AI Frameworks for BFSI: Your Competitive Edge
Let me tell you about a conversation I had last month with a Chief Risk Officer at a mid-sized bank. His team had just deployed an AI-powered loan decisioning system. Six months of development, millions in investment, cutting-edge machine learning models. It worked brilliantly in testing. Customer applications that used to take 3-4 days were […]
From AI Assistants to Governed Autonomy in Banking a Q&A with Rajesh Vasudevan Senior Vice President, Head – AI Solutions & Delivery
Banking is entering a new phase of AI adoption. What began as generative assistants supporting knowledge work is now evolving toward supervised autonomy, systems that can plan steps, use tools, and execute defined workflows. This shift from advice to action fundamentally changes the operating model. At the same time, expectations around resilience, third-party dependency, transparency, recordkeeping, […]








