With over 18 years of experience in the BFSI and retail sectors with specific focus on end-to-end delivery, managed test services, Kishan Sundar leads the Digital business unit at Maveric. He spearheads digital design thinking, strategises customer experience testing frameworks and manages next gen digital solutions.
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Recent News
AI adoption in India: A balancing act worth chatting about
Generative AI has made financial services chatbots amazing. Yet, India’s diverse demographics can complicate AI security and regulatory compliance With the increasing adoption of AI-powered chatbots and virtual assistants for customer service, account management and financial transactions, one of the foremost concerns is the protection of customer data. Given the stringent regulations surrounding data privacy, […]
25 April 2024
Conversational AI – A game-changer in banking industry
In today’s fast-paced digital era, banks are constantly seeking innovative ways to enhance customer service and streamline operational efficiency. One solution that is rapidly gaining momentum in this space is Conversational AI. By leveraging advanced natural language processing and machine learning algorithms, Conversational AI is reshaping the banking landscape, offering a seamless and personalised experience […]
24 April 2024
Latest Blogs
Decoding the Future of Banking CX: Exclusive Insights from Maveric Banking EDGE CX Report
Maveric’s Banking EDGE CX Report is a vital tool for senior leaders in Retail, Corporate, and Wealth Management banking sectors. Here’s what’s in it for you: Tailored Structure: Insights are expertly categorized into markets and sectors, offering a granular look at CX in banking. Comprehensive Market Analysis: Covering political, regulatory, social, economic, and technological/ platform […]
30 April 2024
A Sneak Peek into the Future of Banking: Technologies and Platforms Shaping CX
The banking sector is experiencing a metamorphosis driven by a relentless focus on customer experience (CX). Traditional models are giving way to a tech-centric approach, where innovative platforms and powerful technologies are transforming every aspect of the customer journey. This transformation is about delivering seamless, personalized, and efficient experiences at every touchpoint, thereby helping firms […]
30 April 2024
Why Digital corporate banking modernization is a must for corporate banks in 2024
The world of corporate banking is undergoing a rapid digital transformation. Outdated systems and manual processes are becoming significant bottlenecks, hindering banks’ ability to meet the evolving needs of their corporate clients. Modernizing digital corporate banking isn’t merely a trend to follow – it’s now a strategic imperative for survival. The Need for Modernization Traditional […]
27 April 2024