Case Studies Archives - Maveric Systems

How Test Automation in Banking Scaled 10,000+ Test Cases

Transforming Quality Engineering requires more than increasing automation – it demands an engineering approach that scales across the enterprise. Download our success story that showcases how a leading regional bank redefined its testing strategy by automating more than 10,000 test cases across 13 business-critical banking applications in just nine months.

By combining enterprise-grade automation frameworks, CI/CD integration, AI-powered validation, low-code execution, and reusable engineering assets, the engagement delivered measurable improvements in productivity, test coverage, release efficiency, and operational cost. More importantly, it established a sustainable automation foundation capable of supporting continuous delivery across a complex banking landscape.

The results illustrate how banking-focused engineering expertise, combined with a scalable automation operating model, can accelerate transformation while strengthening release confidence, operational resilience, and long-term delivery performance – reinforcing the trust required to thrive in an AI-first banking era.

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Boosting a Global Tier-1 Bank’s First Call Resolution by 90% Using AI-Powered Customer Support Transformation Solution

Today, banks handle over 200,000 customer calls daily, with most customers expecting instant resolution. Yet, traditional resolution systems often fall short.

A leading global bank struggled with high call handling times, low First Call Resolution (FCR), and fragmented customer data. Agents lacked real-time insights, system-hopping slowed responses, and frequent query escalations hindered productivity and customer satisfaction.

To address this, the bank deployed an AI-powered Customer Support Transformation solution through an Agent Assist, combining Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), and IntelliHub, an intelligent knowledge management system. It delivered real-time voice analysis, contextual recommendations, and unified customer data across products, transactions, and interactions. A modular architecture ensured rapid API integrations, on-premises data security, and compliance-ready guardrails, enabling agents to handle queries faster and more accurately.

The bank’s FCR was boosted to 90%, call handling times were reduced by 50%, overall productivity rose by 30%, and customer satisfaction levels improved by 5%, creating a scalable, compliant, and future-ready support ecosystem.

For more Insights, download the Success stories.

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User Migration of 3.2 crore user of a Tech-Based Payment platform to a new mobile payment app

The Fintech revolution has disrupted banking through mobile apps that outshine traditional banking. The digital developments in
the post-pandemic era made the operating technologies of banks obsolete, leading to multiple challenges. To recover from this situation quickly and regainits lead position, the bank needed a strong technology partner to migrate 3.2 crores of its tech-based payment platform users’ data seamlessly onto a new mobile payment App, which could make the processes more efficient, cost-effective, and secure, and consumer-friendly within a short timeline. To solve this problem quickly, the bank partnered with a FinTech
company, which, in turn, entrusted Maveric with this task.

To know more, Insights Download our Case Study.

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Seamless Transition of IT services – solution development, testing, and BAU operations to drive down costs, and increase its competitiveness

Founded in the 1950’s, one of the largest banks in the world by market cap and the largest in the Middle East is committed to bridge the gap between modern financial demands and Sharia intrinsic values, whilst spearheading various industry advancements. As part of its overall digital transformation strategy, to create new-age digital products and services, the bank needed seamless Transition of its IT services – solution development, testing, and BAU operations to drive down costs and increase its competitiveness. Download the case study to learn how Maveric’s more than two decades of banking technology expertise helped contextualize the problem statement and deliver the expected in record time.

To know more, Download our Case Study.

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Customer Experience in Banking – A ViewPoint

Both traditional banks and FinTech companies are vying for superior digital customer experiences throughout the customer journey. This is the biggest differentiating factor which will help banking and financial community to standout in the rising competition. Customers no longer base their perceptions purely on the price point or convenience. Instead, they want to feel enticed. Expectations will be based on how customers feel about receiving a product or service of their fancy.

Onboarding a customer, familiarizing them with the bank, and retaining them is largely dependent on the bank’s ability to create superior experiences by leveraging the ecosystem. Thus, superior customer experience in banking will help them drive better brand loyalty and customer retention.

Reshape the state of customer experience through industry leading best approaches, practices and tips. Download this viewpoint and get a perspective on elevating customer experience in banking.

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Transformational Assurance for legacy migration

A leading European private bank embarked on a massive legacy migration journey. It was a move from an outdated Global G12.2 application to Temenos suite. This project engagement needed comprehensive levels of functional validation across various wealth management products such as Equities, Fixed Income, Rights, Options, Derivatives, Structured Deposits, FX and Guarantees.

Maveric devised a transformational assurance approach which was carried out in two phases to accelerate the overall efforts. Learn how the client had a flawless Go-Live leveraging our client centric delivery and unmatched product stack mastery.

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AI is changing the economics of regulatory reporting. What once required days of manual data aggregation, validation, reconciliation, review, and submission can now be accelerated through intelligent automation. For banks, the appeal is obvious: faster reporting cycles, reduced manual effort, lower cost per submission, and greater consistency across recurring regulatory obligations. But in regulatory reporting, […]

AI Credit Decisions and Fair Lending: Moving from Model Accuracy to Decision Defensibility

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