The retail banking industry is profoundly transforming, driven by technological advancements, and changing customer expectations. Fintech collaborations and open banking initiatives have emerged as powerful catalysts for InnovationInnovation in retail banking... View
Digital technology has changed how people deal with money and will continue to do so. Today, people buy based on how they feel. The companies that can make a (digital) emotional link with their customers will be the ones that do best. To stay relevant in the current... View
Three significant trends are reshaping the competitive landscape, making the universal banking model more vulnerable: Retail branches’ scale and innovation potential, Digital disruptors shifting revenue away from traditional banks, and consumers expecting better... View
When it comes to Retail banking in 2023, the areas of historic strength for legacy banks (payments, lending, small business), competition remains intense. Digital players continue to make advances despite a considerable reduction in available venture funding. The... View
The implementation of digital technologies to maximize the value of digital technologies is referred as digital transformation. The four main aspects of digital transformation are Customer satisfaction (CX), Data & Analytics, Cloud Computing, and Mobility. When it... View
Every regional bank CIO has sat through the same board meeting. Someone forwards an article about a money-center bank’s new machine learning platform. Someone else asks, not unkindly, why the bank doesn’t have something like it. The CIO explains, again, that the bank in the article spent more than a decade rebuilding its entire technology […]
Part 2 of 2. A seven-gate test for moving AI from pilot to production in regional banks. Part 1 sets the operating model these gates sit inside. The demo worked. The steering committee clapped. Eighteen months later, it’s still a demo. Plenty of regional banks will recognize that timeline. A Wolf & Company survey from […]
Part 1 of 2 – A right-sized AI operating model for regional and community banks: six choices, tiered governance and a 90-day start. Part 2 sets the production gates every use case has to clear. Take a Tier 1 AI strategy and cut the budget by 90%. What’s left can’t staff itself, can’t govern itself […]