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Operating like a tech company where data is leveraged for superior CX, and technology is a must for innovation – are part of the bigger story. Because, for Retail Banks, the battle to dominate is real and urgent.
A journey lasting 25 years and counting is not short, and there have been many lessons learned along the way. Catch Venkatesh Padmanabhachari, Founder and Director, Maveric Systems, as he shares some of his learnings and industry secrets on the Founder Thesis Podcast with Akshay Datt. Listen to the full podcast here.
72% of banking customers want immediate service. 70% expect anyone they interact with to have the full context. 62% agree that experiences should follow naturally between physical and digital spaces. To understand the urgency and crucial steps for CX banking transformations, catch up on Maveric’s quick video.
