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Driving Assurance for Global Customer Experience Transformation

Driving Assurance for Global Customer Experience Transformation

Superior customer experience has become a top priority. The banking community is taking massive strides for improving their customer experience levels with new technology adoption. A Global Tier 1 bank launched a large-scale core banking transformation initiative across its operating geographies in EMEA, APAC and Americas.

Maveric’s digital assurance team was selected for rolling-out multi-county user acceptance testing. The team devised an effective test strategy, which included a phase-wise approach and a real-time dashboard for better testing insights.

Learn how this Global tier 1 bank achieved the territory of zero defects and provided a unified customer experience with its core banking transformation program.

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Replatforming of the commercial banking architecture

Replatforming of the commercial banking architecture

As part of the accelerated growth agenda, a leading middle-east retail bank commenced its customer experience transformation program. A re-platform of bank’s existing commercial banking architecture was planned along with modernization of internet banking portal and a few other key initiatives. Maveric was chosen as the digital quality engineering partner for assisting the bank. Continuous testing strategy (continuous integration (CI) and continuous delivery (CD)) was devised in order to speed up the overall testing efforts, in parallel to the development. Test automation assets were used in the early stages of testing for bringing extreme automation.

Learn how the bank reduced more than 50% of manual testing efforts and achieved 65% of ROI through test automation.

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