The financial services industry is experiencing a transformative period marked by rapid technological advancements. Traditional banks are now confronted with the pressing need to adapt to the swift innovations introduced by fintech companies. While established banks... View
The financial sector is grappling with a formidable adversary: Authorized Push Payment (APP) fraud. This sophisticated financial deception has swiftly become the biggest threat to banks and their customers. Projections indicate that losses from APP fraud could reach... View
The world is changing at an unprecedented pace and it has its impact for the banking industry as well. Only 44% of customers report satisfaction with their banking experience. The World Economic Forum predicts 85 million jobs may be displaced by 2025 due to evolving... View
With customer experience reigning supreme, the banking sector is at a critical juncture. A recent study by J.D. Power reveals that only 44% of banking customers feel their financial institutions are meeting their expectations. This stark reality underscores the urgent... View
The banking industry is undergoing a significant transformation, with customer onboarding emerging as a crucial focal point. Traditional onboarding processes, especially for corporate clients, have been characterized by prolonged timelines, complexity, and... View
The Prioritization Framework for Banking Technology Leaders Half the US banks in one 2026 survey have already deployed generative AI. The harder question for AI in banking now is which use case earns the next budget line, and which one will still be defensible when an examiner asks how it reached a decision. The Defining […]
In April, US bank regulators rewrote model risk guidance for the first time in fifteen years, and wrote agentic AI out of it. A model gives you an estimate. An agent gives you an outcome. That difference sounds small until you watch it happen in a bank. A card dispute agent reads a customer complaint, […]
When your payment-repair agent releases a held transaction, could you show which version of which procedure it applied, and who owns that procedure? AI agents need more than access to banking documents. They need a living, governed model of how the bank works. IN BRIEF An enterprise knowledge fabric is a governed, living digital twin […]