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Banks worldwide are leveraging new technologies to create solutions that enable them to connect and serve customers across different channels, platforms, and interact with them on their terms.
A journey lasting 25 years and counting is not short, and there have been many lessons learned along the way. Catch Venkatesh Padmanabhachari, Founder and Director, Maveric Systems, as he shares some of his learnings and industry secrets on the Founder Thesis Podcast with Akshay Datt. Listen to the full podcast here.
72% of banking customers want immediate service. 70% expect anyone they interact with to have the full context. 62% agree that experiences should follow naturally between physical and digital spaces. To understand the urgency and crucial steps for CX banking transformations, catch up on Maveric’s quick video.
