The world of work, accelerated by the pandemic, is set for a monumental transition. McKinsey predicts that 14% of the global workforce may have to switch occupational categories as digitization, automation, and advances in AI are disrupting the world of work. By 2030,... View
Financial institutions use data and predictive analytics to improve customer experience and amplify business success. Today, banks want more than incremental gains. They want data-driven revenue breakthroughs. Banks increasingly rely on data. It’s the future of... View
Post-pandemic employment choices proliferate with a higher acceptance of hybrid work models, especially in the technology sector. Add to it the novelty of Metaverse that brings experiments in employee experience and employer empathy. Just as digitization and social... View
Regulatory compliance aims to ensure the bank operates within regulation, safeguarding its integrity and industry reputation. The function oversees multiple duties: protecting bank data, avoiding government fines, avoiding tax evasion, monitoring and reporting... View
Corporate banks can establish a successful digital strategy by following digital business rules: digital experience, operations, innovation, and ecosystems. Enterprise clients want improved service and innovation. Corporate banks that value real-time analytics and... View
AI pilot count has become one of banking’s least useful measures of progress. A regional bank can have experiments running across customer service, fraud, compliance, lending and engineering and still have very little AI producing value in live operations. For a large global institution, a broad experimentation portfolio can be absorbed across substantial innovation, data […]
A banking AI use case can make perfect sense on a presentation slide and still be the wrong initiative to put into production. The economics may be attractive. The model may perform well. The executive sponsor may be committed. None of those answers the harder question: can the bank operate it reliably inside a live […]
The AI problem inside many regional banks is no longer a shortage of ideas. It is a shortage of capacity to pursue all of them well. Fraud, KYC, lending, Customer service, Compliance, Software Engineering, Data Operations, and Cybersecurity can all produce credible AI use cases. But every initiative competes for the same finite pool of […]