Walk into a gathering of senior executives today and you’re unlikely to miss a mention of Artificial Intelligence (AI). Business leaders across industries are grappling with AI’s immense potential to transform processes, enhance decision-making, and improve customer... View
In 2025, the financial sector faced unprecedented volatility and disruption. Banks are challenged by accelerating digital adoption, competitive new entrants, pervasive compliance obligations, and mounting customer expectations for speed, security, and personalization.... View
Why Trust is Central When we talk about AI in banking, most of the conversation revolves around economics and ROI. In my first article, I proposed a bold idea: New England’s community banks pooling resources into a Shared AI Exchange to level the playing field against... View
Why Economics Matter When I first floated the idea of a Shared AI Exchange for New England’s community banks, two reactions came up immediately: “Sounds great, but who’s paying for it?” “What about security, controls, and governance?” Both are valid concerns. I’ll... View
New England’s community and regional banks have long thrived on local trust. Customers walk into a branch not just for financial services but for a sense of familiarity and human connection. That trust is their strength — but it is no longer enough to compete in... View
Every regional bank CIO has sat through the same board meeting. Someone forwards an article about a money-center bank’s new machine learning platform. Someone else asks, not unkindly, why the bank doesn’t have something like it. The CIO explains, again, that the bank in the article spent more than a decade rebuilding its entire technology […]
Part 2 of 2. A seven-gate test for moving AI from pilot to production in regional banks. Part 1 sets the operating model these gates sit inside. The demo worked. The steering committee clapped. Eighteen months later, it’s still a demo. Plenty of regional banks will recognize that timeline. A Wolf & Company survey from […]
Part 1 of 2 – A right-sized AI operating model for regional and community banks: six choices, tiered governance and a 90-day start. Part 2 sets the production gates every use case has to clear. Take a Tier 1 AI strategy and cut the budget by 90%. What’s left can’t staff itself, can’t govern itself […]