For the last few years, banks globally have been in a race to automate customer interactions. The rapid rise of generative AI accelerated this push, with a clear objective: faster service, lower operating costs, and greater personalisation at scale. We saw... View
Let me tell you about a conversation I had last month with a Chief Risk Officer at a mid-sized bank. His team had just deployed an AI-powered loan decisioning system. Six months of development, millions in investment, cutting-edge machine learning models. It worked... View
A Q&A with Rajesh Vasudevan Senior Vice President, Head – AI Solutions & Delivery Banking is entering a new phase of AI adoption. What began as generative assistants supporting knowledge work is now evolving toward supervised autonomy, systems that can plan... View
Payments modernization in banking is the strategic transition from outdated, batch-based legacy systems to an agile, real-time infrastructure capable of processing transactions instantly, 24/7. This transformation is driven by the need to meet customer expectations... View
An AI implementation framework for banking CIOs is a structured approach for integrating artificial intelligence into core operations to manage risk, ensure scalability, and establish enterprise-wide capabilities. A successful framework is built on five essential... View
The Prioritization Framework for Banking Technology Leaders Half the US banks in one 2026 survey have already deployed generative AI. The harder question for AI in banking now is which use case earns the next budget line, and which one will still be defensible when an examiner asks how it reached a decision. The Defining […]
In April, US bank regulators rewrote model risk guidance for the first time in fifteen years, and wrote agentic AI out of it. A model gives you an estimate. An agent gives you an outcome. That difference sounds small until you watch it happen in a bank. A card dispute agent reads a customer complaint, […]
When your payment-repair agent releases a held transaction, could you show which version of which procedure it applied, and who owns that procedure? AI agents need more than access to banking documents. They need a living, governed model of how the bank works. IN BRIEF An enterprise knowledge fabric is a governed, living digital twin […]