Business As Usual (Steady State)

Temenos T24 is a complete front-to-back-office CRM and product lifecycle management software platform that powers core banking operations. We offer end-to-end services to support your operations across the Temenos T24 landscape in the following areas:-

Requirements Validation and Elaboration

  • Requirements validation followed by FSD/TSD preparation
  • Screening test criteria
  • CR documents preparation

Development

  • Developments: Interfaces, Version routines, Enquiries, Template programs,TWS
  • Perform unit testing
  • Documentation

First Line Support

  • Recreate bugs reported by bank users
  • Recreate and analyze local issues to report to developer for fixing
  • Test and deploy bug fixes
  • Report and follow up core issues with the Temenos team
  • Identify alternative solutions to work for key issues

Environment management

  • Run COBs, manage COB failures in consultation with Temenos
  • Report performance degradation for job based on log files
  • Run regular archival process, script automation
  • Provide deployment support
  • Manage test and development environments