On top of their regular customer service programs, a global top tier bank with the largest credit cards customer base in US, needs to embark on additional 300 ‘new’ programs. These programs – stimulus package rollouts and small business investment supports – are ‘suddenly’ brought in play by the COVID scenario. Not able to work […]
September 4, 2020
On top of their regular customer service programs, a global top tier bank with the largest credit cards customer base in US, needs to embark on additional 300 ‘new’ programs. These programs – stimulus package rollouts and small business investment supports – are ‘suddenly’ brought in play by the COVID scenario. Not able to work from office or travel for face-to-face orientation, and lesser turnaround time for emergency knowledge transfer, means the pressures piles on – slowly, steadily and substantially. In this case study, read how the Maveric Data team did not allow the pandemic to stop acceleration and innovation...