On top of their regular customer service programs, a global top tier bank with the largest credit cards customer base in US, needs to embark on additional 300 ‘new’ programs.  These programs – stimulus package rollouts and small business investment supports – are ‘suddenly’ brought in play by the COVID scenario. Not able to work from office or travel for face-to-face orientation, and lesser turnaround time for emergency knowledge transfer, means the pressures piles on – slowly, steadily and substantially. In this case study, read how the Maveric Data team did not allow the pandemic to stop acceleration and innovation...

The current pandemic forces corporations to deeply introspect. Business continuity and resilience sits on the topmost branch of the business priority tree. One of Maveric’s long lasting UK based customer, a top challenger bank, transitioned to Maveric’s multi-layered delivery approach in a record breaking time to restore its business operations Download to read more

A leading Islamic bank went through a massive Temenos transformation. Lack of internal capacity, SOP’s and best practices led to poor ways of handling and managing T24 environment. Also, frequent system downtimes were a big concern. Maveric improved the Temenos application reliability through its best of breed Temenos environment support solution. Strong product stack mastery of more than 15 years, was seen in the way the solution was devised and deployed. Download and learn how the client increased the performance of user experience by 2X times.

The business critical core banking application of a leading challenger bank in UK, was running in a decade old unsupported Temenos T24 application version. In order to avail better functionalities and stay on top of technology curve, the bank decided to go ahead with a big-bang Temenos T24 upgrade. Maveric’s long-term relationship with the bank as an exclusive assurance partner, was the key reason behind its selection to lead the T24 upgrade assurance program. The QA team underwent the testing program to upgrade the existing application from R09 to R16 version. For this massive 18-month program, the team formulated the...

One among the Top 50 World’s biggest banks embarked on a KYC transformation journey across its 9 operating countries. This quality engineering KYC program was scoped out to cut across 1.5 million customer records with more than 50,000 complex business rules. A mix of early engineering proficiency through agile and traditional assurance methodology was devised for maintaining continuous quality. Additionally, a phase-wise country specific rollout strategy was defined to offer better scale. Learn how the client went live with a successful KYC solution by adopting higher standards of continuous quality engineering.

One of the top challenger banks in the UK required an extended team of Temenos professionals to support and manage their T24 environment. They had many challenges including inadequate levels of COB monitoring, backlog of unresolved issues, lack of internal expertise and more. Maveric supported the client with a dedicated 24/7 support model, and offered assistance around Test environments, COB monitoring, automating processes and more. Download and learn how the client reduced 60% of operational costs, while maintaining 99.5% system uptime with reliable Temenos support.