Job Description

Offshore Delivery Managers

Bengaluru, Chennai
Posted 10 months ago


The core responsibility of this Delivery Manager role is to drive Customer Satisfaction, Employee Satisfaction, Delivery Excellence, Revenue growth and Margins improvements.

  • Define the overall scope with the project team members, client, and Solution Architecture teams.
  • Develop program / project plans and estimates and monitor the quality aspects of team’s deliverables along with Leads and ensure right change control/management communication implemented. Manages the execution, monitoring and controlling of each work stream.
  • Dependencies, Risk, and Issues Management
  • Defining roles and responsibilities using a RACI chart
  • Conflict management where required
  • Customer Communication and Internal Reporting, Stream/program Steercomm/governance meetings
  • Help manage, grow, and mentor the delivery team for their technical and soft skills development.
  • Participate in the resource planning aligned with the overall business plan and ensure targeted team utilization is achieved.
  • Manage team workload according to defined KPIs (Key Performance Indicators)/commitments.
  • Manage personnel exchanges, including required transition and knowledge transfer external and internal stakeholders.
  • Owns the Fulfilment of the areas of ownership.
  • Associate Engagement Initiatives
  • Improve the Project Margin to the level defined by the Delivery Partner
  • Professional experience in Agile/Scrum application development using JIRA
  • Actively participates and contributes to the client and organization’s PMO community to constantly improve the delivery guidelines, templates, and processes.

Skills Required:

  • 12 to 15 years professional experience with strong exposure to Data Validation projects (ETL Testing, BI Testing , Big Data, Analytics, AI, Reporting) for the global customers.
  • Experience in managing 30+ Data validations Team Member teams
  • Experience in Demonstrating the improvements in CSAT, Delivery Excellence, Employee Satisfaction and Operations KPIs such as Margin
  • Understand the automation and having the experience of driving it.
  • Ability to demonstrate high energy, integrity, and track record of exceeding performance expectations in generating revenue and client relationship management.
  • Has strong analytical, problem-solving skills
  • Excellent oral and written communication skills with a high attention to detail and impeccable time management skills.
  • Strong Personal management and interpersonal skills.
  • Demonstrates the Continuous Services Improvements.
  • Passion and Energy for the Excellence and goals achievements.

Working from Office unless otherwise specified or approved

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Job Details

Job Type: Full Time
Location: Bengaluru, Chennai
Salary: Around 20 LPA
Experience: 12-15 years
Education: Not Disclosed
Job Posted: April 18, 2022
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