Responsibilities:

The core responsibility of this Delivery Manager role is to drive Customer Satisfaction, Employee Satisfaction, Delivery Excellence, Revenue growth and Margins improvements.

• Define the overall scope with the project team members, client, and Solution Architecture teams.
• Develop program / project plans and estimates and monitor the quality aspects of team’s deliverables along with Leads and ensure right change control/management communication implemented. Manages the execution, monitoring and controlling of each work stream.
• Dependencies, Risk, and Issues Management
• Defining roles and responsibilities using a RACI chart
• Conflict management where required
• Customer Communication and Internal Reporting, Stream/program Steercomm/governance meetings
• Help manage, grow, and mentor the delivery team for their technical and soft skills development.
• Participate in the resource planning aligned with the overall business plan and ensure targeted team utilization is achieved.
• Manage team workload according to defined KPIs (Key Performance Indicators)/commitments.
• Manage personnel exchanges, including required transition and knowledge transfer external and internal stakeholders.
• Owns the Fulfilment of the areas of ownership.
• Associate Engagement Initiatives
• Improve the Project Margin to the level defined by the Delivery Partner
• Professional experience in Agile/Scrum application development using JIRA
• Actively participates and contributes to the client and organization’s PMO community to constantly improve the delivery guidelines, templates, and processes.

Skills Required:

• 12 to 15 years professional experience with strong exposure to Data Validation projects (ETL Testing, BI Testing , Big Data, Analytics, AI, Reporting) for the global customers.
• Experience in managing 30+ Data validations Team Member teams
• Experience in Demonstrating the improvements in CSAT, Delivery Excellence, Employee Satisfaction and Operations KPIs such as Margin
• Understand the automation and having the experience of driving it.
• Ability to demonstrate high energy, integrity, and track record of exceeding performance expectations in generating revenue and client relationship management.
• Has strong analytical, problem-solving skills
• Excellent oral and written communication skills with a high attention to detail and impeccable time management skills.
• Strong Personal management and interpersonal skills.
• Demonstrates the Continuous Services Improvements.
• Passion and Energy for the Excellence and goals achievements.

Working from Office unless otherwise specified or approved