Job Description

Offshore Delivery Managers

Bengaluru, Chennai
Posted 1 month ago

Responsibilities:

The core responsibility of this Delivery Manager role is to drive Customer Satisfaction, Employee Satisfaction, Delivery Excellence, Revenue growth and Margins improvements.

  • Define the overall scope with the project team members, client, and Solution Architecture teams.
  • Develop program / project plans and estimates and monitor the quality aspects of team’s deliverables along with Leads and ensure right change control/management communication implemented. Manages the execution, monitoring and controlling of each work stream.
  • Dependencies, Risk, and Issues Management
  • Defining roles and responsibilities using a RACI chart
  • Conflict management where required
  • Customer Communication and Internal Reporting, Stream/program Steercomm/governance meetings
  • Help manage, grow, and mentor the delivery team for their technical and soft skills development.
  • Participate in the resource planning aligned with the overall business plan and ensure targeted team utilization is achieved.
  • Manage team workload according to defined KPIs (Key Performance Indicators)/commitments.
  • Manage personnel exchanges, including required transition and knowledge transfer external and internal stakeholders.
  • Owns the Fulfilment of the areas of ownership.
  • Associate Engagement Initiatives
  • Improve the Project Margin to the level defined by the Delivery Partner
  • Professional experience in Agile/Scrum application development using JIRA
  • Actively participates and contributes to the client and organization’s PMO community to constantly improve the delivery guidelines, templates, and processes.

Skills Required:

  • 12 to 15 years professional experience with strong exposure to Data Validation projects (ETL Testing, BI Testing , Big Data, Analytics, AI, Reporting) for the global customers.
  • Experience in managing 30+ Data validations Team Member teams
  • Experience in Demonstrating the improvements in CSAT, Delivery Excellence, Employee Satisfaction and Operations KPIs such as Margin
  • Understand the automation and having the experience of driving it.
  • Ability to demonstrate high energy, integrity, and track record of exceeding performance expectations in generating revenue and client relationship management.
  • Has strong analytical, problem-solving skills
  • Excellent oral and written communication skills with a high attention to detail and impeccable time management skills.
  • Strong Personal management and interpersonal skills.
  • Demonstrates the Continuous Services Improvements.
  • Passion and Energy for the Excellence and goals achievements.

Working from Office unless otherwise specified or approved

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Job Details

Job Type: Full Time
Location: Bengaluru, Chennai
Salary: Around 20 LPA
Experience: 12-15 years
Education: Not Disclosed
Job Posted: April 18, 2022
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