Financial Services Operations

Maveric Systems provides global and regional banking leaders contextualized, BankTech solutions, across Digital Operations, Customer Experience, Connected Core and Regulatory Compliance. Combined with Maveric’s extensive banking experience and domain led frameworks, Maveric Systems is building a range of ServiceNow® solutions to accelerate digital transformation journeys for financial institutions.

Maveric System leverages ServiceNow’s Financial Service Operations (FSO) solution which includes pre-built banking operations workflows to accelerate digital operations of Banks. With ServiceNow cloud platform as the foundation, FSO capabilities can scale quickly. These workflows are built on top of a sophisticated data model that is aligned to Banking Industry Architecture Network (BIAN) standards – an industry framework with a proven methodology – making it easy to build and configure additional capabilities as business demands change.


  • Loan Operations – Manage service requests and system-generated expectations for all types of loans.
  • Card Operations – Create and manage cases and tasks for credit card requests
  • Treasury Operations – Enables financial organizations to digitize the end-to-end onboarding of treasury products through automated workflows
  • Payment Operations – Create and manage cases and tasks for payment requests
  • Complaint Management – Collect correct information and documentation, maintain visibility to all due diligence activities like KYC with transparent and repeatable processes.

Key Benefits

  • Critical customer information can be viewed in a single place (end-to-end visibility)– easier to resolve issues fast
  • Securely digitalize workflows, automatically promoting the right person to act at the right time (employees work with better tools and insights).
  • It plugins into a financial institution existing technology ecosystem – no need to replace existing techs/addons
  • Pre-built workflows, pre-defines access roles, and designated workspaces for key roles
  • Its data model is aligned to Banking Industry Architecture Network (BIAN) standards
  • Automated and customizable workflows like Loan Operations, Card Operations, Payment Operations, Complaint Management, Treasury Operations, and more.


Consulting Services

– Enterprise service management advisory

– Implementation health checks

– Process consulting

– Service design consulting

Technology Services

– Implementation services

– Integration services

– Testing services

Managed Services

– Application administration

– Enhancements and customizations

– Platform Upgrade services

Platform Development Services

– Platform application development

– Store application development

– Application certification consulting

– Custom ServiceNow applications

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