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Driving Assurance for Global Customer Experience Transformation

Driving Assurance for Global Customer Experience Transformation

Superior customer experience has become a top priority. The banking community is taking massive strides for improving their customer experience levels with new technology adoption. A Global Tier 1 bank launched a large-scale core banking transformation initiative across its operating geographies in EMEA, APAC and Americas. Maveric’s digital assurance team was selected for rolling-out multi-county user acceptance testing. The team devised an effective test strategy, which included a phase-wise approach and a real-time dashboard for better testing insights. Learn how this Global tier 1 bank achieved the territory of zero defects and provided a unified customer experience with its core banking transformation program.