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Best Practices to watch out for when implementing AI in Customer Experience

Digital services Vikram Bhagvan - October 17, 2018

Part 2 of our AI series, this blog details out recommendations on what organizations must watch out for when adopting AI for their CX enhancement

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AI Series I – The Evolving Role for AI in Customer Experience

Digital services Vikram Bhagvan - October 9, 2018

With AI redefining all aspects of banking, this blog analyses and looks at the various uses of AI in Customer Experience specifically in the areas of eliciting customer insights through data, customer service, and personalization. This blog marks the first in a series on AI

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Use of Machine Learning to Eliminate “False Positives” in AML Drive

Compliance services admin - September 29, 2018

With the increase in regulatory demands, and screening volumes spiking through the ceiling, ML is seen as the only viable option to accurately detect suspicious transactions. This blog analyses the gradual acceptance and use of ML as a human augmentation tool in detection of AML...

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Robotic Process Automation in Banking

Digital services Kishan Sundar - September 20, 2018

A look into the myriad uses of RPA (Robotic Process Automation) in the banking industry

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Digital Core for Digital Transformation

Core Banking Services admin - September 11, 2018

Though digital is the order of the day, to achieve it in its fullest and most beneficial form, digitalisation of the core is a must. This blog outlines the importance and benefits of core transformation in an organization's digital journey

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5 Key Techniques to Improve User Experience For Mobile Banking

Digital services Kishan Sundar - September 3, 2018

With recent studies laying emphasis correlation between user experience and mobile banking, this blog outlines 5 best practices to incorporate in order to improve user experience in mobile banking

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Microservices Series III – Microservices & Cloud

Digital services Sai Kumar - August 25, 2018

With cloud and microservices having become core components of technology adoption across various industries, this post analyses how microservices and cloud can work together towards increasing efficiency and innovation

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The AGILE Mindset – The differentiator between doing Agile and being Agile

Digital services Kishan Sundar - August 18, 2018

Agile is not just about stand up meetings and sprints. The way the team responds to a changes, impediments; and delivers value to the client in small timeboxes as fast as possible, to fetch continuous feedback, is a part of an Agile mindset. This post...

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Pillars of Quality Engineering

Quality Engineering services admin - August 11, 2018

With Quality Assurance giving way to the true-enabler of Shift-Left - Quality Engineering, this post delves into detail regarding the 4 pillars that form the foundation of the concept of QE

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Metrics for High Performance Scrum Teams

Digital services admin - August 3, 2018

Data gathered by Scrum Foundation founders Sutherland, renowned software productivity researcher Caper Jones from SPR and leading Scrum Consultants have measured gains ranging from 450-750% by Scrum teams over the velocity of waterfall projects. However over 90% of the Scrum teams are not able to…

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Recent Posts

Eliminating false positives for banks in their AML drives

November 21, 2019

A quick (and comprehensive) guide for understanding Agile Testing Approaches

November 18, 2019

FinTech Will Lead India’s Financial Formalisation

November 15, 2019

RPA Testing in Digital Banks

October 23, 2019

The Power of AI in Quality Engineering

October 9, 2019
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