Based on a PwC white paper, this article analyses 3 types of digital transformations and which type a bank must take up to ensure its technology adoption is progressive and reflective of its customer-centric business strategy.Read More
Despite the ubiquity of data and comprehension of its significance, it is often restricted within silos/departments in order to maintain integrity and security of data. This blog analyses the importance of self-service analytics, and its essentiality in harnessing this data to glean insights in a...Read More
This article traces the evolution of banking technology and analyses how the business focus has changed from a process-oriented, automation-led adoption to a customer-centric adoptionRead More
Part 2 of our AI series, this blog details out recommendations on what organizations must watch out for when adopting AI for their CX enhancementRead More
With AI redefining all aspects of banking, this blog analyses and looks at the various uses of AI in Customer Experience specifically in the areas of eliciting customer insights through data, customer service, and personalization. This blog marks the first in a series on AIRead More
With the increase in regulatory demands, and screening volumes spiking through the ceiling, ML is seen as the only viable option to accurately detect suspicious transactions. This blog analyses the gradual acceptance and use of ML as a human augmentation tool in detection of AML...Read More
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