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Articles by Vikram Bhagvan

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  • Articles by: Vikram Bhagvan

Best Practices to watch out for when implementing AI in Customer Experience

Digital services Vikram Bhagvan - October 17, 2018

Part 2 of our AI series, this blog details out recommendations on what organizations must watch out for when adopting AI for their CX enhancement

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AI Series I – The Evolving Role for AI in Customer Experience

Digital services Vikram Bhagvan - October 9, 2018

With AI redefining all aspects of banking, this blog analyses and looks at the various uses of AI in Customer Experience specifically in the areas of eliciting customer insights through data, customer service, and personalization. This blog marks the first in a series on AI

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Microservices II – Is it possible for all banks to adopt microservices?

Digital services Vikram Bhagvan - July 16, 2018

With microservices creating a lot of buzz in the tech and banking industry, this post analyses if microservices is for all

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